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FREQUENTLY ASKED QUESTIONS

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General FAQS


The turn around time from the day your order is placed (barring any File quality issues or payment issues) is USUALLY 3-5 BUSINESS days but could be less. The production schedule of your job starts when your order is placed into the production queue and you receive the an email saying that your job is in production. The production schedule does not start the moment you submit your order. Order processing can take up to 24 business hours. Saturday and Sunday do not count as business days. Plan ahead! You should always leave at-least 6 business days before you need your job in hands. Rush options may be available depending on the product.


Depending on the product, rush options may be available. You can view the available turnaround times for each product on the pricing calculator on each product page.


Shipping is based off of weight and box size, so this depends on what you order and the quantities. Larger orders of 10,000 pieces or more can be costly when it comes to shipping (however there are huge price breaks on the printing). All rates are based off standard shipping rates via UPS.


Being that we utilize wholesale facilities for all of the available products, every different job or different print run ships out as its own seperate job. We do not offer group shipping.


We print through what is called Gang Run Printing. This is how we are able to provide such low pricing. This means that your job may be printing on a large sheet of paper with many other jobs on it. Then your job is cut out. For this reason, we have specific press quantities that we run.


If you setup your artwork correctly (shown in the File Prep), then your job should not have any issues when it prints. All of the print supply listed on this site is high quality.

If there is an actual issue with your job that was clearly the fault of the production facility (i.e. crooked printing, blatantly off colors, damage, etc), you will be taken care of. Either a reprint will happen, or a discount will be provided depending on the circumstance.

File Preperation


We accept the following File formats: JPG, PNG, and PDF. We strongly recommend sending JPGs or PDFs for best results.


All Files should be a minimum of 300 dpi (dot per inch) resolution. Images that are found on the web are compressed to a low screen resolution of 72 dpi. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality.


high resolution image

^High resolution image when printed.


low resolution image

^Low resolution image when printed.


Bleed is the portion of the product that will be trimmed off when it is cut to the final size.

The purpose of a bleed is to continue a color, image, or design to the edge of the product. Due to the possibility of shifting in the trimming process, a bleed is required to ensure that a white line does not show on the edges of your product.

We require ALL files to be built to the full bleed dimension specified for each trim size.

We automatically trim the bleed off of each side, which will result in the desired trim size.

For example: all business cards require a 0.125″ bleed to each dimension (or 0.06″ bleed on all four sides). Thus, a 2″ x 3.5″ business card would have a bleed size 2.125″ x 3.625″.

bleed


If you send us an RGB File , there is a chance that a color shift may occur and you may not be satisfied with your job. (Microsoft Word and Powerpoint files will not print color properly) All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode. These two examples show what a color in RGB looks like, and then what it will look like when it prints in CMYK color mode.

RGB Color on screen
^ RGB Color on screen.
cmyk color after printing
^CMYK Color after printing.


When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

Take a look at this example color. 100% C 100% M 0% Y 0% K


^Blue on your computer screen


^That same blue after it is printed

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 K-0


Please allow 1/16″ cutting space around your piece. No borders are recommended, as shifting in the cutting process may make borders appear uneven. If you do include a border and the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.




No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate File.


Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. 100% K on screen


^100% K on screen


^100% K after print

We recommend using C-60 M-40 Y-40 K-100


Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. Close up of banding



Standard Postcard Mailing


Presorted Standard - minimum 200 pieces Presorted First Class - minimum 500 pieces Non-Presort First Class - minimum 200 pieces Non-Profit (Standard) - minimum 200 pieces


• Data process of one mailing list ($25 for each additional list)
• C.A.S.S. Certification (Coding Accuracy Support System)
• N.C.O.A (National Change of Address)
• De-dupe list
• Pre-sorting
• Ink-jet setup and addressing
• Post Office delivery


You must have: 4w x 2.5h inches of blank space at the bottom right hand corner for addressing and barcode. 1w x 1h inches of blank space at the top right hand corner for the indicia/permit. (see figure below)




The mailing service charge is based on the quantity of your mailing order.

250 = $50
500 = $70
1,000 = $160
2,500 = $199
5,000 = $239
7,500 = $339
10,000 = $399
15,000 = $599
20,000 = $790
25,000 = $992
30,000 = $1,188
50,000 = $1,920
100,000 = $3,820


200 - 25,000 1 - 3 business days
30,000 - 60,000 3 - 5 business days
70,000 - 100,000 5 - 7 business days


No, postage is a separate charge.


Effective June 24, 2010, you will have the option to ship the remainders to your default address, drop ship the remainders to an address of your choosing, or have us recycle them for you. Seperate shipping charges will be billed to the client.


No, mailing service is only offered to customers that want to use our permit.


Yes, if you have a Non-Profit account with USPS


Our standard pricing includes a maximum 5 lines. Additional lines may require an extra setup and setup charge. Please contact us for details.


We do not guarantee or recommend this. Our ink jet machine uses a solvent-based ink and has a heating system to dry the ink. If you would still like to use a different mailing house, we suggest taking a sample of the product you will order to the mailing house for their approval.


No, mailing service can only be done with jobs printed by us. We cannot address or tab jobs done by other printers as well.


We accept the following formats: .xls (Excel [recommended]), .csv (Comma delimited), .txt (ASCII text file)

Here is a sample of what the mailing list excel sheet should look like:







Bundling offers the convenience of sorting print orders into predetermined quantities for ease of use by you, your customers or for EDDM purposes. Orders will be bundled in quantities of either 50 or 100 pieces and they will be banded in accordance with USPS EDDM banding requirements.

Please Note:

• Processing time for bundling your product may not be included in the turnaround time that you select when placing your order.
• Please add 1 to 2 days to your turnaround time for this service.
• The type of band we use may vary per facility subject to availability (Paper band shown below).
• The maximum quantity offered for bundling is 25,000 pieces.

(Paper band shown below)




EDDM Postcard Mailing


Coming Soon!